Letter generated successfully, but user dislikes the quality
NoWe will regenerate the letter once at no extra cost.
CIBIL Sherpa charges ₹499 per report unlock. Refund eligibility is based on delivery failure, timing, and whether the paid feature was successfully produced.
We will regenerate the letter once at no extra cost.
Full refund within 24 hours.
Manual review through support. Processed within 3 business days.
We decline politely and explain the policy window.
Full refund after support confirms the failure.
Refund requests should be sent to cibilsherpa@jellyfishtechnologies.in. We acknowledge refund requests within 24 hours and process eligible manual refunds within 3 business days.
The product provides informational guidance, not legal or financial advice. If a letter was generated successfully, dissatisfaction with the wording alone does not qualify for a refund.
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