CIBIL Sherpa provides informational guidance for understanding credit reports, planning dispute actions, and tracking follow-up. It is not a law firm, financial advisor, or credit bureau.

The diagnosis, letters, score improvement ranges, and roadmaps are guidance only. You are responsible for reviewing any document before sending it to a bank, NBFC, or regulator.

Paid unlocks are charged per report. Refunds are governed by the published Refund Policy. Technical delivery failures are eligible for a full refund, and manual refund requests inside the 24-hour window are processed through support.

Support requests, dispute clarifications, and refund emails should be sent to cibilsherpa@jellyfishtechnologies.in. We acknowledge support or refund requests within 24 hours.

By using the product, you consent to the use of Groq, Anthropic, Supabase, Razorpay, Resend, Sentry, PostHog, and WhatsApp Cloud API strictly as subprocessors needed to operate the service.